Privacy Policy

1. Data Controller

The entity responsible for data processing in connection with this website and our services is:

Helvetia Pfand & Valoren AG
Bundesplatz 4
6300 Zug, Switzerland
Email: info@valoren-cie.ch

2. Principles

The protection of your personal data is of central importance to us. We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and — where applicable — the European General Data Protection Regulation (GDPR).

We collect and process only those personal data that are necessary for the provision of our services or that we are legally obliged to collect.

3. Data Collected

3.1 When Visiting the Website

When you visit our website, the following technical data is automatically collected:

• IP address (anonymised)
• Date and time of access
• Pages visited and duration of visit
• Referrer URL (previously visited page)
• Browser type and operating system

This data is used to ensure the operation of and to improve our website. No identification of individual persons takes place.

3.2 When Contacting Us

When you contact us via the contact form or by email, we collect:

• Title, name
• Email address
• Telephone number (if provided)
• Type of enquiry
• Content of your message

3.3 Within the Business Relationship

For contract processing and fulfilment of legal obligations (in particular identification requirements), we may additionally collect:

• Identity document details (passport, identity card)
• Address and place of residence
• Details of pledged assets
• Payment information

4. Purpose of Data Processing

We process your personal data for the following purposes:

• Responding to your enquiries
• Processing pledge agreements and services
• Fulfilment of legal obligations (e.g. identification, bookkeeping)
• Operation and security of the website
• Improvement of our services

5. Web Analytics

We use Plausible Analytics, a privacy-friendly analytics service that does not set cookies and does not collect personal data. All analyses are anonymised and aggregated.

6. Disclosure to Third Parties

We only disclose your personal data if:

• You have given your express consent
• It is necessary for the fulfilment of the contract (e.g. appraisers, insurers)
• A legal obligation exists

No transfer to countries without an adequate level of data protection takes place without appropriate safeguards.

7. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include encryption, access controls, and regular security reviews.

8. Retention

Personal data is retained only for as long as is necessary for the respective purpose or as required by statutory retention obligations. After expiry of the retention period, data is securely deleted or anonymised.

9. Your Rights

You have the right to:

• Request information about your stored data
• Request correction of inaccurate data
• Request deletion of your data (subject to statutory retention obligations)
• Request restriction of processing
• Withdraw your consent at any time

To exercise your rights, please contact: info@valoren-cie.ch

10. Cookies

Our website does not use tracking cookies. Only technically necessary cookies are used that are required for the functionality of the website.

11. Amendments

We reserve the right to amend this privacy policy at any time. The current version is available on our website.